The Sourciat Customer Service Agreement (“Agreement”) contains the legal terms and conditions that govern the relationship between Sourciat (“Us”, “We“ or “Our“), an establishment registered under the Maharashtra Shops and Establishment Act, 2017, based in Kothrud, Haveli, Pune - 411029, and you or the entity you represent (including successors in legal responsibility, affiliates, and assigns wherever applicable).
This Agreement governs your use of our website (“Website”) and all services, features, and content offered herein. By using our Website or submitting an Inquiry and using our Services, you acknowledge that you have read, understood, and agree to all the Terms and Conditions without exception and will comply with all applicable terms, laws, and regulations as required.
1.1. “Inquiry” refers to any Manufacturing Inquiry submitted by you on our Website.
1.2. You represent and warrant that you are at least 18 years old to submit an Inquiry. If you are under 18, you may use our Website and services only with the involvement of a parent or guardian.
1.3. The Terms and Conditions are subject to change at any time. These changes will be posted on our Website and will be effective immediately upon posting. Sourciat may notify you via email of updates to the Terms and Conditions, but you are solely responsible for ensuring compliance with the latest Terms and Conditions and all applicable laws, rules, and regulations relevant to this Agreement.
2.1. You are responsible for all activities under your account, regardless of whether they are authorized by you or undertaken by you, your employees, or a third party (including contractors, agents, or End Users). Sourciat and our affiliates are not responsible for any unauthorized access to your account.
2.2. Please refer to our Privacy Policy for more details.
3.1. Sourciat provides services including the manufacturing of products, inspection of finished products, quality testing, and final shipping. “Product” shall include “Part”, “Parts”, “Product”, or “Products” as specified in the Work Order.
3.2. Sourciat does not manufacture the product but works with pre-qualified manufacturing suppliers who meet your requirements and ships the finished product to you.
3.3. Process of Ordering:
4.1. Due to the personalized nature of our services, you cannot cancel your order once it’s confirmed. However, you can contact Sourciat within 4 hours of receiving the confirmation for your order, and Sourciat, at its sole discretion, may allow cancellation/modification of your order.
4.2. At any stage of the ordering process, or even after the order is placed, Sourciat may cancel the order for any of the following reasons (non-exhaustive):
5.1. The Price quoted to you includes fees for the services, cost of materials, production cost, GST (and other applicable local taxes), and shipping costs but does not include import duties or additional taxes that may be applicable.
6.1. Once the order has been successfully placed, you will receive an email at your registered email address.
6.2. Sourciat will provide updates on the status of your order to your registered email during various stages of manufacturing and shipping.
7.1. Sourciat utilizes the services of an independent third-party shipping carrier to deliver the finished product to your shipping address.
7.2. Delivery time provided by us is an estimate only.
7.3. Sourciat shall not be liable for any damages in transit, delays in delivery, or any loss caused due to delay or related circumstances during delivery or shipping. Title and risk of loss are transferred to you upon the transfer of goods from Sourciat to the shipment carrier.
8.1. Sourciat warrants only that the product manufactured will substantially meet the technical details provided by you within the limitations of the available technology. Sourciat does not provide any warranty about the products themselves and does not guarantee that the products will be fit for any particular purpose. It is your sole responsibility to ensure the accuracy of the details provided by you to Sourciat.
8.2. You must inspect the product immediately upon receipt of delivery. In case of any product defects, contact us within 7 (seven) days of receipt of the order. We will review your query and confirm whether you are entitled to a rework of the received product, replacement, or refund. Do not return the product without our confirmation. Sourciat shall bear the shipping cost in case of replacement of a defective product.
8.3. You must raise all claims concerning product defects within 7 (seven) days of delivery, after which the product will be deemed accepted.
9.1. You retain all intellectual property rights to your product, including any and all derivative works such as drawings, 3D models, and renderings. By using our Website, you represent and warrant that you have all the legal rights to the product/content and that it does not infringe upon, misappropriate, or violate any third party’s rights.
You further represent and warrant that you have all rights to grant the licenses below to us without infringing or violating any third-party rights, including any privacy rights, publicity rights, copyrights, trademarks, contract rights, or any other intellectual property or proprietary rights. By submitting your Inquiry on our Website, you grant Sourciat a non-exclusive, royalty-free, worldwide, transferable, and sublicensable right and license:
10.1. You shall defend, indemnify, and hold harmless Sourciat, our affiliates, and each of our and their respective employees, contractors, suppliers, and representatives from all liabilities, claims, losses, costs, and expenses, including reasonable attorneys’ fees, that arise from any violation of law or legal responsibility by your utilization of the Website or finished product in itself or as a part of another product, including but not limited to IPR claims.
10.2. In no event shall Sourciat or any of its agents or representatives be held individually or collectively liable to you for any damages arising from the breach of fiduciary duty by third parties unless Sourciat’s act or failure to act involved intentional misconduct, fraud, or a knowing violation of the law.
10.3. In no event shall Sourciat or its employees be held individually or collectively liable to you for any loss or damage suffered by you due to any data loss, data theft, bugs, viruses, or the likes (regardless of the source of origination) despite all necessary due diligence by us.
10.4. Under no circumstances will Sourciat be liable to you for more than the greater of (i) the amount received by Sourciat for our services from you under the given order, under which the claim is filed, or (ii) one hundred dollars ($100).
11.1. This Agreement shall be governed by and construed in accordance with the laws of India. Any and all disputes arising under these terms and conditions shall be subject to the sole jurisdiction of the courts of Pune, Maharashtra, India.
12.1. Sourciat, or its affiliates, agents, or representatives shall not be liable for any failure or delay to perform our obligations hereunder where such failure or delay results from any cause beyond our reasonable control, including any sudden State or Central legislation, or any act of God. Sourciat shall make all reasonable efforts to ensure that you are updated on the situation at the earliest in any such event.